SHIPPING & HANDLING
Shipping charges are based on your order total. Additional charges for oversized or overweight items may apply. All shipping and handling charges are subject to change without notice. We do offer store pick-up. Please call us at 815-220-0396 for the date and time of shipment pick-up. Our Store pick-up times are Monday – Friday from 7:30 am – 5:00 pm. Shipping charges are applied at the point of sale and merchandise is shipped from the United States. In some cases, items may have to be shipped separately. We cannot bill your personal carrier account. All products and equipment are FOB LaSalle, Illinois.
COVID-19 IMPACT OF SHIPPING
In accordance with the Federal Government’s Guidance on the Essential Critical Infrastructure Workforce and the State of Illinois’s definition of Essential Businesses, Fast Pipe Lining Inc. will remain operational in order to continue to supply products to manufacturers in designated critical industries which include water/wastewater, and others.
Because we are concerned about the safety of our employees, and being essential workers our employees in the manufacturing, sales, and technical support team is at our facility in line with safe social distancing practices. Within our facility, we have implemented proper precautions as recommended by the CDC and have eliminated all onsite meetings with outside companies and visitors. During this time, you might experience slightly longer lead times for manufacturing, quotes, and technical support. The safety of our employees while continuing to manufacture quality products to support essential businesses is paramount.
While we remain operational, we are reliant on our supply chain just as you are relying on Fast Pipe Lining Inc. We are doing all we can to ensure an uninterrupted supply of materials to meet our promised deliveries and will communicate with you should we see any potential issues. We are committed to successfully navigating this crisis with you. We wish you good health and safety during these unprecedented times.
UNITED STATES SHIPPING ARRANGEMENTS
Unless advised otherwise, we ship all items in the most effective and economical manner. We offer Standard/Ground Shipping unless expedited shipping is requested determined by the requested date. Please note that Standard/Ground Shipping delivery time varies on delivery location. Upon shipping of your product, we will receive a confirmation on the estimated delivery date. Kindly mention the exact date of expected delivery so that we can make every effort to have your shipment delivered as requested. For all last-minute/rush deliveries, it is the responsibility of the customer to make the necessary arrangements for delivery/pick-up. This will require Management’s special approval as there is an additional surcharge on weekend delivery/pick-ups on all items ordered/purchased.
INTERNATIONAL SHIPPING ARRANGEMENTS
For Canada and other international shipping, please note that currently, FedEx is our primary source for shipping. Before making any purchase, please contact us on your shipping arrangements.
Some items require an additional shipping charge due to size, weight, or quantity ordered. These charges will be noted under the red Important Notice on the product page as well as be reflected on your order total during checkout.
Hazardous merchandise cannot be expedited or shipped internationally. A hazardous charge may be applied for ground shipping. If there is an applicable hazardous fee it will be shown on the product page under the Important Notice.
Orders containing hazardous items (with the $20.00 hazardous charge) and orders over $1,000 will require a signature upon delivery.
Most back-ordered items will ship FedEx until otherwise the special shipping request is placed.
OPTIONS FOR PLACING AN ORDER
You may place your orders accordingly:
Credit Cards Accepted: PayPal and Visa. For all large items and payments over $1000, we accept bank transfers.
INFORMATION NEED TO INQUIRE ABOUT YOUR ORDER
Please provide us with your full name, address, phone number, and if you know your customer number or order number. For further clarification on your shipping and handling agreements, please call us at 815-220-0396. Thank you.